Bank of America- Higher Standards

I'm sure, the Bank of America is a fine Bank.
I have been banking with this firm for some years.
I purchased a property some years ago with an existing mortgage with California Federal Bank.
This outfit was aquired by Nations Bank.
Eventually Nations Bank as well as Barnett, in Florida all became part of Bank of America.
Plus numerous other mergers and aquisitions now all under the same name, flag.

In any case, when I bought another property six years ago I went to a branch of the Bank of America and a mortgage for about 60% of the property value was promptly approved.
Payments from my Bank of America current account were arranged and for a time the scheduled monthly payment withdrawal for the mortgage amount worked without a hitch.
No problem. Every month end an agreed amount of money was taken from my current account to cover interest and the appropriate principle component as laid out in the mortgage agreement.

For whatever reason which was never explained to me, involving mortgage number changes( an internal bank thing nothing to do with me) the troubles started.
The automatic withdrawal did not take place. The bank referred the collection to their collection branch ( Buffalo N.Y.) The situation was resolved , I made a payment by check, from my current account and I was assured that the situation was taken care of.
From that point on, time and time again for a pertiod of ten (10) months or more the bank screwed up the automatic withdrawal arrangements. To add insult to insury they also reported me to the credit monitors for failing to pay my mortgage. And when I was finally so fed up that I decided to look for another lender, because of the erroneous reporting by the Bank of America, I had great difficulty to find another reasonable lender.
Eventually after I paid off the Bank of America mortgage with money I had to find at geat extra cost I received a an extremely carefully worded apology letter from the bank and I believe they also sent correction notes to the three credit monitoring agencies.

My point here, the Bank of America have caused me a great deal of trouble and expense. All the individual officers, male and female all over the USA which I talked to at one time or another during the 10 months showed a quick grasp and understanding for the situation but somehow it was never resolved until I finally paid this thing off.
Bank of America, Higher Standards to me is at best a sick joke. I can not blame any of the individuals I talked to during these trying times . But there obviously is something wrong somewhere or with management of this gigantig bank for their total inability to deal with the problem they created.

As a point of interst, I have never in my lifetime ( now 69 years old) never written a check not covered what I am saying is no N S F ( not sufficient funds ) refused check, ever.
I think I deserve better than the kind of standards or treatment received by the
Bank of America.the bank with Higher Standards.

....in my case, poorly treated by this giant bank...your standards of resolving problems are nothing to brag about...

Bank of America
Questionable Standards